SHIPPING INFORMATION

  • We use JNE service for domestic shipping and it takes app. 1-2 working days to ship around JABODETABEK and 2-5 working days to other cities in Indonesia.
  • We do not guarantee all goods will be received on regular time, since there might be some problems occurred such as the address cannot be found or there are no recipient on the designated address at the time goods are arrived. If you find problem on the delivery process, you can contact us directly.
  • Please understand that we cannot be responsible for delay caused by courier service.
  • Your order will only be processed according to our shipping schedule displayed below.
  • We do not ship on Sunday and public holiday.
  • We will deliver your purchased item(s) once we have received invoiced full amount transfer. Please note that we are unable to ship if problems occurred regarding the payment.

SHIPPING SCHEDULE

CONFIRM PAYMENT CHECKING PAYMENTSHIP ORDER
MONDAYTUESDAYWEDNESDAY
TUESDAYWEDNESDAYTHURSDAY
WEDNESDAYTHURSDAYFRIDAY
THURSDAYFRIDAYSATURDAY
FRIDAYSATURDAYMONDAY
SATURDAYMONDAYMONDAY
SUNDAYMONDAYTUESDAY

JAKARTA AREA: Estimated delivery times: 1-3 working days after shipment.
OTHER CITIES IN INDONESIA: Estimated delivery times: 1-5 working days after shipment. Delay might occur during public holidays.

RATES

Please refer to http://www.jne.co.id for domestic rates. We do provide an international shipping. Please drop us an email at customercare.ralyka@gmail.com for the rate.

SHIPPING RULES & RESTRICTIONS

  • RALYKA does not responsible for any risks of loss of the merchandise after the courier service delivers to the designated address.
  • RALYKA does not responsible if courier service can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.
  • If the goods are returned to us, customers are obligated to pay the additional shipping fee  if the mistakes are due to customer's conditions.
  • If there are any shipping errors coming from RALYKA, we guarantee that we will give free shipping to the customers