GENERAL - FAQ

Do you have any offline store?

We currenly do not have any offline store. But you can find us at our STOCKIST.

LOCALSTRUNK

- GRAND INDONESIA

   5TH FLOOR, SKY BRIDGE FD2-10 ( IN FRONT OF SATE KHAS SENAYAN

- PIK AVENUE

   3RD FLOOR, 3F - D1 ( NEXT TO IFLIX CINEMA)

 

Are all of your items ready stocks?

Yes. All of our items are ready stocks unless stated otherwise.

 

Are all of your items self-manufactured?

Yes. All of our items are self-manufactured exclusively for our brand.

 

How do I define my size?

Most of our items are ALL SIZE (fit from Size S to L). But some of the items might have a smaller or bigger size. We will notify regarding the sizing details at the product page.

 

Will the sold out items be back in stock?

We are really sorry for the sold out items. Some of them might be back in stock. Please click the “NOTIFY ME” section to get the latest update regarding the items that you would like to be re-stocked.

 

ORDER / PAYMENT / SHIPPING / RETURN & EXCHANGE - FAQ

How can I shop and place an order?

Please visit out “How to Order” section at the bottom of the site.

Do I need to create an account to order?

Yes. By creating an account at our site will allow you to order without having to fill in your details every time you shop with us. Besides, you will also get benefits such as regular newsletter, membership program or special discount.

 

I have put my order into the shopping bag, but when I would like to confirm my order, only some or none of my order is available. What is happening?

Adding items to your shopping bag does not mean that we will secure the item for you because other customers might be shopping at the same time. Product availability is not guaranteed until you check out.

Can I add items after I check out?

Unfortunately you can’t. You will need to make a separate order for the items that you wish to purchase.

Why I my order got cancelled?

Maximum payment for an order is 2 x24 hours after order has been placed. If the payment has not been completed within the time limit, the order will be canceled automatically.

What do I have to do if I have already completed the payment but forgot to confirm over the time limit?

Please kindly contact us at: customercare.ralyka@gmail.com for more information.

Do you ship worldwide?

Yes, we do. Please kindly contact us through email : customercare.ralyka@gmail.com and we will calculate the shipping fee for you. We only provide payment using paypal for international order.

 

How soon can I get my order?

After you have confirmed your payment, please allow us to check the payment and do quality control of your order in the next day or in 24 hours. Note that the process is only checking the payment, preparing and delivering the goods to the shipping company. The shipping company will need certain amount of time to deliver it to you, varies from 1-2 days for Jabodetabek Area or 3-4 days outside Jabodetabek area.  

For more info, please click “Shipping Policy” section at the bottom of the site.

How can I track my order?

You can sign in into your account and check your order history.

 

I haven’t got my order. It has been late for couple of days. Where is my order?

Please kindly contact us at : customercare.ralyka@gmail.com . There might be possibilities of delayed by the shipping company. But we will try to help you as much as we can. Note that if your order is sent during the public holiday, there might be some delays.

I have received my packages. Unfortunately, there is some defect in the product. What should I do?

We deeply apologize for our mistake. Please kindly contact us at: customercare.ralyka@gmail.com . For more information you can also visit our “Return and Exchange” page.

Can I exchange or return sale item(s)?

No, you can’t.  Sale items are non-refundable and non-exchangeable. All sale items are final.